Never Miss A Payment
Seamless Payment Options for all scenarios
Make one-time payments, make recurring payments, pay in bulk or schedule your payments, it's all up to you
Set up Collection
Determine where funds are remitted to
24/7 Support
Get round the clock support from our dedicated team.
Link multiple bank accounts
You can manage multiple bank accounts on your SoftPAY account
Getting started is super fast and easy
Create Account
Fill out form
Verify Account
Provide neccessary KYC details and verify your account
Add Bank Account
Have all your bank accounts in one place
Make and receive payments
Begin sending and receiving payments
Generate Payment links for your customers
Share a payment link you've created to get paid.
Seamless Collections On Softpay.
Generate invoice with your own terms and receive payment in your preferred form.
Want to be able to receive payments in multiple ways?
We are coding... Soon, your customers will get to enjoy the vastitude of SoftPAY
Everyone looking to make and receive payments
Small and starter businesses
You can pay vendors and suppliers , staff,
generate invoices and set up collections
account
Registered businesses
You can pay vendors and suppliers , staff, set up collections account and add team members to your profile
Groups and Associations
Make salary payments to your security
guards, Collect your monthly security dues
and developmental levies.
Individuals
You can pay directly from your bank account
Frequently Asked Questions
General
Who can use SoftPay?
SoftPay is designed to satisfy a wide range of user needs in various sectors, whether starter businesses or registered businesses.
What type of business can use SoftPay?
SoftPay's adaptability makes it suitable for both starter and registered businesses.
Is there a limit to the number of transactions I can carry out on SoftPay?
There is no limit to the number of transactions that can be carried out on SoftPay.
When will the beneficiary get the money I send?
The beneficiary gets funds immediately after the transaction is completed and successful. The application will also show a prompt for the successful transaction.
Can I track my payments?
Yes, you can track all your payment transactions.
What does it cost to use SoftPay?
Single and bulk payments cost N30 per transaction (beneficiary).
Is SoftPay secure?
SoftPay is compliant with both PSCI-DSS and ISO standards, incorporating encryption and strict security protocols to safeguard payment information.
What are the benefits of using SoftPay?
SoftPay enables easy individual or bulk transfers, scheduled and recurring payments, approval workflows, and 24/7 customer support.
What happens if a payment is unsuccessful?
If payment cannot be completed, SoftPay provides an error message or notification explaining the reason for the failure. The user may need to contact customer support for assistance in resolving the issue.
What do I do if my account is compromised?
If you encounter payment or account issues, reach out to customer support through various channels like phone, email, or self-help resources such as FAQs.
Mandate
Why was my mandate rejected?
Mandates are rejected for the following reasons: irregular signature, no response from confirmation calls, incorrect account number on the mandate, and similar issues.
How long does it take for my mandate to be approved?
It takes 48 hours for the bank to approve a mandate that has been uploaded. During this time, the bank will call the account holder to confirm the mandate. If the mandate is authorized, SoftPay will send an email confirming whether it has been approved or rejected.
Can I re-upload my mandate after it has been rejected?
Yes, after getting feedback on why your mandate was rejected, you can re-upload it on the application with the necessary corrections.
How do I link more than one account for payout?
Login to the application, go to the menu bar on the left-hand side of the screen, click on the account button, and then add as many accounts as you desire.
Payment Category
What is a payment category?
'Payment Category' refers to a classification or grouping that helps users categorize and organize their financial transactions based on specific criteria or payment groups.
Why do I need a payment category?
This feature allows users, especially businesses and individuals managing various types of payments, to sort and analyze transactions more efficiently.
What is the maximum number of beneficiaries that can be in a payment category?
The maximum number of beneficiaries that can be in a payment category is ten thousand (10,000).
Can I edit my payment category?
Yes, you can modify your payment category. Login to the application.
Approval Workflow
How do I enable approval workflow?
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval, and toggle the button to enable or disable approval.
How can I edit approval workflow?
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval. The approval settings will be displayed.
How can I add a new approver or authorizer?
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval. Under the approval settings, you will see a list of your approvers and authorizers. Under each role, there is an add button to carry out this action.
Getting Started
How do I start using SoftPay?
Go to the website www.softpay.ng, create an account or login. Also, go to the App Store (iOS) or Play Store (Android) and download the mobile app to sign up or login.
What are the KYC requirements for a starter business?
Personal information (Information submitted during sign up)
Basic information (required for signup)
BVN Verification
Government Issued ID Card (Driver's License, NIN, Passport, Voter's Card)
Address Verification (utility bill or statement)
Bio (Brief information about your business)
What are the KYC requirements for a registered business?
Personal information (Information submitted during sign up)
Basic information (required for signup)
BVN Verification
Government Issued ID Card (Driver's License, NIN, Passport, Voter's Card)
Address Verification (utility bill or statement)
Bio (Brief information about your business)
Signatories (Authorized signatories of the business)
Directors (Directors of the business)
CAC document
Are there any setup costs?
No, there are no setup costs or extra costs, just transaction fees only.
How do I reset my SoftPay PIN?
Login to the application, go to the menu bar, click on settings, under settings click on security, and click on change SoftPay PIN.
How long does it take for my KYC to get verified?
Maximum of 24 hours. The KYC verification progress will be displayed on the application.
How do I reset my password?
Login to the application, go to the menu bar, click on settings, under settings click on security, and click on change password.
Using SoftPay
Are there any transaction limits for bulk payments?
There are no transaction limits for bulk payments; you can process any amount.
How do I contact SoftPay?
Our support channel is available 24/7. We can be reached via our call center, email, and live chat on the website and the mobile app.
Can I use the virtual account for business transactions?
Yes, you can use your virtual account for any business transaction purposes such as payout and collection.
Why do I need to perform another KYC verification for an added business?
You need to complete KYC for any other business you added because they are businesses with specific business names and narrations.
Mobile is Coming! Soon, you'll be able to take your business with you everywhere
Get Started
