Make one-time payments, make recurring payments, pay in bulk or schedule your payments, it's all up to you
Determine where funds are remitted to
Get round the clock support from our dedicated team.
You can manage multiple bank accounts on your SoftPAY account
Fill out form
Provide neccessary KYC details and verify your account
Have all your bank accounts in one place
Begin sending and receiving payments
Share a payment link you've created to get paid.
Generate invoice with your own terms and receive payment in your preferred form.
We are coding... Soon, your customers will get to enjoy the vastitude of SoftPAY
You can pay vendors and suppliers , staff,
generate invoices and set up collections
account
You can pay vendors and suppliers , staff, set up collections account and add team members to your profile
Make salary payments to your security
guards, Collect your monthly security dues
and developmental levies.
You can pay directly from your bank account
SoftPay is designed to satisfy a wide range of user needs in various sectors, whether starter businesses or registered businesses.
SoftPay's adaptability makes it suitable for both starter and registered businesses.
There is no limit to the number of transactions that can be carried out on SoftPay.
The beneficiary gets funds immediately after the transaction is completed and successful. The application will also show a prompt for the successful transaction.
Yes, you can track all your payment transactions.
Single and bulk payments cost N30 per transaction (beneficiary).
SoftPay is compliant with both PSCI-DSS and ISO standards, incorporating encryption and strict security protocols to safeguard payment information.
SoftPay enables easy individual or bulk transfers, scheduled and recurring payments, approval workflows, and 24/7 customer support.
If payment cannot be completed, SoftPay provides an error message or notification explaining the reason for the failure. The user may need to contact customer support for assistance in resolving the issue.
If you encounter payment or account issues, reach out to customer support through various channels like phone, email, or self-help resources such as FAQs.
Mandates are rejected for the following reasons: irregular signature, no response from confirmation calls, incorrect account number on the mandate, and similar issues.
It takes 48 hours for the bank to approve a mandate that has been uploaded. During this time, the bank will call the account holder to confirm the mandate. If the mandate is authorized, SoftPay will send an email confirming whether it has been approved or rejected.
Yes, after getting feedback on why your mandate was rejected, you can re-upload it on the application with the necessary corrections.
Login to the application, go to the menu bar on the left-hand side of the screen, click on the account button, and then add as many accounts as you desire.
'Payment Category' refers to a classification or grouping that helps users categorize and organize their financial transactions based on specific criteria or payment groups.
This feature allows users, especially businesses and individuals managing various types of payments, to sort and analyze transactions more efficiently.
The maximum number of beneficiaries that can be in a payment category is ten thousand (10,000).
Yes, you can modify your payment category. Login to the application.
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval, and toggle the button to enable or disable approval.
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval. The approval settings will be displayed.
Login to the application, go to the menu bar on the left side of the screen, click on settings, then click on approval. Under the approval settings, you will see a list of your approvers and authorizers. Under each role, there is an add button to carry out this action.
Go to the website www.softpay.ng, create an account or login. Also, go to the App Store (iOS) or Play Store (Android) and download the mobile app to sign up or login.
Personal information (Information submitted during sign up)
Basic information (required for signup)
BVN Verification
Government Issued ID Card (Driver's License, NIN, Passport, Voter's Card)
Address Verification (utility bill or statement)
Bio (Brief information about your business)
Personal information (Information submitted during sign up)
Basic information (required for signup)
BVN Verification
Government Issued ID Card (Driver's License, NIN, Passport, Voter's Card)
Address Verification (utility bill or statement)
Bio (Brief information about your business)
Signatories (Authorized signatories of the business)
Directors (Directors of the business)
CAC document
No, there are no setup costs or extra costs, just transaction fees only.
Login to the application, go to the menu bar, click on settings, under settings click on security, and click on change SoftPay PIN.
Maximum of 24 hours. The KYC verification progress will be displayed on the application.
Login to the application, go to the menu bar, click on settings, under settings click on security, and click on change password.
There are no transaction limits for bulk payments; you can process any amount.
Our support channel is available 24/7. We can be reached via our call center, email, and live chat on the website and the mobile app.
Yes, you can use your virtual account for any business transaction purposes such as payout and collection.
You need to complete KYC for any other business you added because they are businesses with specific business names and narrations.